Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an operator we haven't covered yet? This page explains how Online Casino Ireland works, what we can and can't help with, and the best way to reach us.
What We Can Help With
Online Casino Ireland is an independent comparison site for online casinos available to players in Ireland. We're not a casino ourselves — we don't process deposits, hold player accounts, or handle bonus claims. That means the kind of enquiries we're best placed to help with are:
- Corrections or updates to our reviews and comparison tables, including changed bonus terms or offer details
- General questions about how we research and rate online casinos for Irish players
- Suggestions for casinos we haven't yet reviewed that operate legally and accept Irish players
- Feedback on the site itself — content that's unclear, outdated, or missing something useful
- Media or partnership enquiries related to our editorial coverage
What to Contact the Casino Operator About Instead
Because we don't run the casinos we review, some issues fall outside what we're able to fix. If your query is about any of the following, you'll get a faster answer by going straight to the casino's own support team rather than to us:
- A deposit, withdrawal or payment issue on your player account
- A bonus or free spins offer that hasn't been credited as expected
- Account verification, ID checks or login problems
- Closing an account or requesting a self-exclusion
- Disputes over game outcomes, wagering progress or terms applied to a specific promotion
Every online casino listed on our site — including non-Gamstop casinos we've reviewed for UK-facing players — has its own customer support channel, usually live chat or email, available through the operator's website. They hold the account and licensing information needed to resolve these directly, which we don't have access to.
Before You Reach Out — Check These First
A good few of the questions we get are already answered elsewhere on the site, so it's worth a quick check first:
- Read our About Us page for a fuller explanation of how we research and rank casinos, and how we're funded
- If your question is about safe play, deposit limits or spotting problem gambling, our Responsible Gambling page covers the support options available to Irish players
- For questions about how our site works, how we're allowed to present information, or user responsibilities, see our Terms and Conditions
- Compare the current top-rated sites — including Lukki, Vegasnow and Luckyones — on our homepage rankings before asking which one suits you
How We Handle Enquiries
We read everything that comes in, though as an independent review site we're a small team and can't guarantee a reply to every message, particularly account-specific queries better handled by the operator directly. Where a correction or update is needed, we aim to review it and amend the relevant page in good time. We don't offer gambling advice on individual bets, strategies or "best odds" for specific games — our role is comparing operators, not coaching play.
A Note on Commercial Relationships
Some of the casinos featured on Online Casino Ireland are partners we may earn commission from if you sign up through our links. This has no bearing on how we rank operators, how we respond to enquiries, or how honestly we report a site's shortcomings. If a casino falls short on licensing, payment reliability or bonus transparency, we say so regardless of any commercial relationship.
Staying Safe While You Play
If your message to us is prompted by a wider concern about your own gambling — spending more than planned, chasing losses, or finding it hard to stop — please don't wait on a reply from us. Irish players can access self-exclusion tools and support services directly, and we've gathered the main options on our Responsible Gambling page. Gambling should stay a form of entertainment, and support is available if it stops feeling that way.